Geek Squad Consultation Agent - Best Buy - La Quinta, CA

A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.

70% of your time you will:

• Engage customers using selling skills to provide solutions aligning with their œdefinition of fix.
  

30% of your time you will:

• Work with the sales team, explaining services and technology to help them achieve business goals.
  


• Perform other duties as assigned.
  

What are the Professional Requirements of a Geek Squad Consultation Agent?

Basic Requirements:

• 3-6 months working experience
  

Preferred Requirements:

• High School diploma or equivalent
  


• Associate degree in general electronics or computer repair
  


• 1+ years retail or customer service experience
  


• 1+ years experience diagnosing or repairing PCs or consumer electronics