Population Management Support Coordinator - Kaiser Permanente - Palm Desert, CA

Essential Functions:

• Under direct supervision, track patient populations to obtain statistical information related to specific program goals associated with health care management and assure that patient records are updated.


• Obtain from patients health care information, record data, maintain care management data bases and generate reports relating to specific care management programs.


• Using established measures and criteria to identify patients within specific care programs.


• Under direct supervision and using established formats, develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.


• Notify enrolled members in care management and health care classes and track attendance.


• Distribute educational materials.


• Contact patients by phone and correspondence in following up patient compliance with medication use, physician visits and reinforcing self-care management skills.


• Support Physicians by generating annual screening, utilization, compliance and other reports associated with care management and program performance.


• Under direct supervision uses data bases and reports to ensure patient conformity to specific care programs and regulatory compliance Acts as a liaison between patient community and other Kaiser resources.


• Makes recommendations for Patient referrals when necessitated by non-compliance to treatment regimens or otherwise necessitated to achieve program or regulatory compliance.


• Perform other related duties as may be assigned.

Qualifications

Basic Qualifications:
Experience

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration
Additional Requirements:

• Excellent Customer Service and verbal and writing skills, sufficient to author correspondence with minimal supervision.


• Fluency in the typical office software applications such as Word, Excel, Access, Power Point at a level sufficient to build data tables and develop queries.


• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Minimum three (3) years of progressively responsible health care experience.


• Bachelor’s degree in health care (LVN or other similar course of study) preferred.

Notes:
•

This position will work with staff, providers and case managers and act as a resource for contracted facilities and patients to provide continuity of services and care.