Dining Reservation Agent

Dining Reservation Agent
As a Dining Reservation Agent with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm service and efficiency makes our guests feel welcome and valued – and set the stage for a memorable meal.

Hotel Overview: The Hamilton Princess & Beach Club has been the Grande Dame of Bermuda”s hotels ever since it opened her doors on January 1, 1885. Overlooking the stunning blue waters of the breathtaking harbor, The Hamilton Princess & Beach Club, Bermuda’s Hotel, offers everything you could possibly need to make a truly memorable experience for our Guests. For three consecutive years, Hamilton Princess & Beach Club has been recognized as a recipient of the Bermuda”s Top 10 best places to work in Bermuda.

Summary of Responsibilities:
Reporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service


• Book and enter Dining reservation requests using computerized reservation system


• Detailed knowledge of all Food & Beverage Outlets and their menu offerings


• Promote and sell any in-house or upcoming Food & Beverage events


• Work closely with all Food & Beverage Outlets to communicate an guest requests or special celebrations


• Answer telephone and email inquiries in a timely manner


• Assist guests regarding hotel facilities in an informative and helpful way


• Follow department policies, procedures and service standards


• Follow all safety policies


• Other duties as assigned

Qualifications:

• Previous customer service related experience required


• Previous Property Manager System experience preferred


• Computer literate in Microsoft Window applications required


• Must be able to type 25 words per minute


• Strong interpersonal and problem solving abilities


• Highly responsible & reliable


• Ability to work well under pressure in a fast paced environment


• Ability to work cohesively as part of a team


• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent sitting throughout shift


• Occasional kneeling, pushing, pulling, lifting, walking and standing


• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work and reside in Bermuda.

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!