Concierge Supervisor

Concierge Supervisor
Colleagues of Fairmont Hotels & Resorts are turning moments into memories for our guests by being ambassadors for our brand, our hotel and our community. As Concierge Supervisor, you will lead and inspire your team to grow their passion for personalized guest service by sharing the very best attractions, events and venues your destination has to offer!

Hotel Overview: Reigning from Bermuda’s highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island’s premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service


• Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests


• Assist guests with mail, messages, and all inquiries


• Assist with any plans or arrangements the guest intends to make during their stay


• Balance operational, administrative and Colleague needs


• Assist guests regarding hotel facilities in an informative and helpful way


• Follow department policies, procedures and service standards


• Follow all safety policies


• Other duties as assigned

Qualifications:

• 1 years” experience as a Concierge or guest service position required


• Excellent knowledge of hotel, Bermuda, internal and external activities, events, services etc. is required


• Must possess a professional presentation


• Must possess outstanding guest services skills, sophisticated verbal & written communication skills


• Strong interpersonal and problem solving abilities


• Highly responsible & reliable


• Ability to work well under pressure in a fast paced environment


• Ability to work cohesively as part of a team


• Ability to focus attention on guest needs, remaining calm and courteous at all times


• Computer literate in Microsoft Windows applications required

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift


• Occasional kneeling, pushing, pulling, lifting


• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Only applicants who are Bermudian, a Spouse of Bermudian or hold a Permanent Resident’s Certificate are eligible for this position.

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!