Director, Front Office

Director, Front Office

Hotel Overview: Reigning from Bermuda’s highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island’s premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:
Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following:

• Ensuring the highest level of personalized guest service through the application of all standards, policies and procedures, developing an engaged, enthusiastic and guest driven team through recruitment and the promotion and coaching of Performance Management practices that demonstrate consistency and fairness, developing and executing action plans and strategies that deliver top quartile results in the four areas of focus: Guests, Colleagues, Owners/Investors, and Brand, executing the hotel”s strategic plan, achieving Guest Satisfaction goals through service leadership, strong guest relation skills, leading by example, the communication of guest feedback and by embracing technology to enhance the service experience, creating and implementing improvements to our service processes and removing obstacles that hinder service delivery, assisting in the maximization of RevPAR goals through optimizing occupancy and rate using revenue management tools, ensuring the achievement of divisional financial objectives through strong labour management and tight control of operating expenses, overseeing the management of the Fairmont President”s Club programme, effective and timely interaction with all hotel departments including participation and representation in hotel-wide meetings and committees as required, acting as a departmental liaison, developing a team of leaders who can effectively act as Managers on Duty for the hotel, assisting with budget preparation including capital submissions, ensuring compliance with all aspects of Accounting Policy & SOX legislation, ensuring that our environmental objectives are communicated and followed, ensuring departmental representation at all hotel committees, adhering to all Health & Safety Responsibilities as outlined in the H&S policy, ensuring the safety and wellbeing of our Guests and Colleagues by, adherence to the crisis management and BCP plans for the department, in addition to updating and training colleagues through drill exercises, ensuring regular and effective communication takes place with all Front Office colleagues and leaders through individual and departmental communication meetings as well as daily interaction with all departments

Qualifications:

• Degree or Diploma in Hospitality Management an asset, at least 3 years of progressive experience within a luxury, unionized work environment with a minimum of 2 years” experience in a senior Rooms Division leadership position. Housekeeping experience an asset. Proven record of delivering top quartile guest satisfaction, financial results, colleague engagement and brand adherence, dynamic, enthusiastic, flexible and creative leader who thrives under pressure and can perform multiple functions in a fast-paced, changing environment. Exemplary written and verbal communication skills, proven leadership skills which support an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service, superior problem solving abilities, must be able to evaluate and select among alternative courses of action quickly and accurately, must work well in stressful, high-pressure situations, maintaining composure and objectivity under pressure, must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary, must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need, must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests, must be able to work with and understand financial information and data, and basic arithmetic functions, knowledge of Property Manager, proficiency in Opera or equivalent hotel management system, proficient with MS Office suite applications required.

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!