Medical Scheduler - Desert AIDS Project - Palm Springs, CA

Reports to: Administrative Manager of Medical Care Services

Status: Full-time; hourly, non-exempt

POSITION PURPOSE

Works to maintain and promote D.A.P. mission statement working with other D.A.P. departments for continuity of care with agency clients.

• Answer all incoming phone calls for Health Center Scheduling
  


• Responsible for scheduling all new assessments, returning patients, rescheduling and follow up appointments.
  


• Responsible of obtaining medical records for all new patients.
  


• Work one on one with HIM for tracking new patients medical records
  


• Work with the Referral Department for all new patients referrals
  


• Work closely with the billing assistant for all incoming new assessments
  


• Maintain recognized medical industry standards of high quality, client-centered services which are HIPAA compliant
  


• Provide superior customer service to all patients.
  


• Other relevant duties as assigned.
  

Training, Experience:

• Associate of Arts/Associate Science Degree preferred. On the job medical office experience can substitute for degree;
  


• Minimum five years experiences in medical office operations;
  


• Knowledge of EHR required;
  


• Computer expertise (word processing and database input);
  


• Excellent and effective communication skills, both written and oral;
  


• Excellent customer service skills required;
  


• Bilingual – English / Spanish required.
  

Ability to:

• Relate to all types of individuals in a non-judgmental and professional way;
  


• Work efficiently and accurately in a fast paced environment with multiple priorities;
  


• Interface effectively in a team environment with patients, agency staff and volunteers;
  


• Handle crisis and stressful situations in a calm and respectful manner.
  


• Must be able to multi task;
  


• Must work well under pressure.
  

VISION:

Until there’s a cure, the vision of Desert AIDS Project is of healthy individuals, families, and communities despite the existence of HIV.

MISSION:

The mission of Desert AIDS Project is to enhance and promote the health and well-being of our community.

COMPLIANCE:

1. Follow Desert AIDS Project’s Compliance Program: and

2. Adhere to all policies and procedures regarding compliance program.

TRAINING:

1. Complete all assigned trainings as required for compliance.

COMMUNITY SERVICE VALUES:

1. Everyone in a community has a right to decent quality of life

2. Everyone is worthy of respect and equal consideration

3. Any community work or research should have the ultimate aim of being useful in improving people’s lives, particularly the lives of those most in need and/or least powerful

4. Fairness demands that everyone affected by an issue – all stakeholders – should have the opportunity for either direct participation or representation in planning, implementing, and analyzing the resulting research of intervention

5. Racism and bias – because of religion, class, gender, sexual orientation, ethnic background, disability, etc. – have no place in a civil society, and especially here at Desert AIDS Project

6. Our work is not about the power or turf, but about the public good.

GUIDING PRINCIPLES:

1. We will be excited by what we do, by the challenges we face and the opportunities we create

2. We will surround ourselves with people dedicated to assisting us in achieving our mission and upholding our principles

3. The diversity of our people, their skills, and experience is one of our agency’s greatest assets. We are committed to leveraging this asset as a source of strength

4. We will always listen first, and then act with openness, honesty, and integrity so that our relationships flourish

5. We will provide comprehensive, effective care, and reduce barriers to services and leverage partnerships to obtain resources that enable us to do so

6. We will set demanding targets and take both tough decisions and considered risks to achieve them

7. We will provide our team with skilled management and quality training opportunities

8. We will commit ourselves to excellence to ensure that D.A.P. is the premier care provider in the region.

BUILDING CONNECTIONS GOALS:

1. Improve the initial personal contact we have with clients, their families and colleagues that occurs before we start clinical or task-oriented activities.

2. Build strong and meaningful connections and a trusting rapport between clients, their families, and our colleagues – both the first time and every subsequent time we interact.

3. Create a safe place for everyone at D.A.P., reduce fear and anxiety, and support the mission of D.A.P. to improve client health and well-being.

4. Evaluate your ability to implement the Building Connections process during employee self-evaluation review.

5. Attend required Building Connections Workshop during initial orientation process.

6. Understand the goals, philosophy, key concepts, and process of Building Connections to ensure quality of services.

7. Learn how you are responsible for implementing the Building Connections process in your assigned job duties.

8. Continue to attend Building Connections refresher workshops and Camp Build Con Retreat on an annual basis.

We are an EOE and a Drug Free Workplace. In order to obtain a culturally diverse staff, we encourage applications from individuals with varied experiences, perspectives, and backgrounds. Applications from minority and women candidates are strongly encouraged.