Spa Experience Coordinator

Spa Experience Coordinator (On Call)
As a Spa Experience Coordinator, your primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.

Hotel Overview:
Reigning from Bermuda’s highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island’s premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:
Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service


• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests


• Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.


• Respond quickly to guest requests or complaints and see that appropriate action is taken.


• Work efficiently in scheduling, modifying or canceling all Spa and Fitness reservations and services.


• Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility


• Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed/posted throughout the day.


• Assist/resolve guest billing disputes


• Secure cash bank, maintaining accurate cash accounting information/records, balancing cash bank and list contents on the Cash Activity Sheet on a daily basis

Qualifications:

• Previous experience is an asset


• Strong Inter Personal Skills


• Ability to handle difficult/pressure situations calmly


• Cash Handling and basic accounting principles


• Strong guest service orientation


• Problem solving skills


• Effective time management skills


• Excellent computer skills


• Projects positive, healthful and happy image


• High School Diploma or equivalent

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift


• Frequent lifting and carrying up to 20 lbs


• Occasional kneeling, pushing, pulling, lifting


• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Only applicants who are Bermudian, a Spouse of Bermudian or hold a Permanent Resident’s Certificate are eligible for this position.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!