Senior Night Agent

Senior Night Agent

Hotel Overview: Reigning from Bermuda’s highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island’s premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:
Reporting to the Night Manager/Director, Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service


• Ensure the current day”s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced


• Prepare daily management reports as required


• Complete the update process on the front office system per established system guidelines


• Complete system back-ups as required


• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel”s computer systems are readied for the next day”s business


• Balance and audit all Front Office postings and settlements


• Verify that all departments have posted all their revenues


• Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries


• Reconcile all miscellaneous revenue sources to the PMS system


• Assisting with managing all aspects of the department’s overnight operations when covering for Night Manager”s duties


• Providing managerial support for Switchboard and Front Desk when covering for Night Manager”s duties


• Supporting daily operational duties for Royal Service, Fairmont Gold and Guest Services when covering for Night Manager”s duties


• Performing related tasks with Housekeeping, Engineering, Security and Food & Beverage when covering for Night Manager”s duties


• Supporting Finance Department as needed when covering for Night Manager”s duties


• Representing resort leadership team to guests and colleagues when covering for Night Manager”s duties


• Assisting guests regarding resort facilities, services, programs, activities, special requests, concerns, charges etc. when covering for Night Manager”s duties


• Assisting with supervising, training and developing team


• Coordinating relevant departments to ensure effective arrivals process


• Ensuring daily work is completed i.e. supervising shift closings, processing accounting transactions etc. when covering for Night Manager”s duties


• Communicating pertinent information efficiently with relevant departments and areas of operation


• Participate as key member of emergency response team and refer issues to appropriate executive(s)

Qualifications:

• One (1) year experience required


• Must possess a professional presentation


• Must possess outstanding guest services skills, sophisticated verbal & written communication skills


• Computer literate in Microsoft Windows applications preferred


• Strong interpersonal and problem solving abilities


• Highly responsible & reliable


• Ability to work well under pressure in a fast paced environment


• Ability to work cohesively as part of a team

Visa Requirements: Only applicants who are Bermudian, a Spouse of Bermudian or hold a Permanent Resident’s Certificate are eligible for this position. Resumes submitted that cannot fulfill these requirements will not be considered.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!