Credit Manager

Credit Manager

At Fairmont Hotels & Resorts, our financial operations thrive with the commitment of Colleagues and Leaders who model our values of Respect, Integrity, Teamwork and Empowerment. Lead your team by example as Credit Manager, where you will model responsible business practices and interpersonal skills as you liaise with both internal and external customers.

Hotel Overview: Reigning from Bermuda’s highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island’s premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:
Reporting to the Regional Director of Finance & Business Support , responsibilities and essential job functions include but are not limited to the following:

• Establishing and maintaining credit policies and procedures regarding billing, collection, credit cards, cheque cashing, related enquiries etc. in accordance with established corporate guidelines


• Investigating all requests for billing and function as final credit approval authority; includes communicating decision to managers


• Reviewing with Assistant Controller all delinquent accounts and implementing collection procedures; includes maintaining a current activity log, writing off or adjusting uncollectable accounts


• Scrutinizing all accounts to ensure adherence to the credit policy; includes pursuing and collecting delinquent accounts, providing status reports of uncollectible accounts and referring delinquent accounts to a collection agency


• Ensuring prompt, accurate and efficient system for billing of current and aged accounts


• Maintaining a 30 and 60 day report identifying all groups and local catering events. Includes collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures/timelines


• Front Office includes reviewing the Guest Ledger High Balance report daily and reporting discrepancies, ensuring check-in/check-out procedures protect the resort without negatively impacting guests


• Reviewing Credit/Accounts Receivable operation and recommending/implementing improvements


• Developing and maintaining a courteous and collaborative working relationship with all stakeholders


• Recruiting, developing and leading assigned resources; includes, training, mentoring and performance management


• Measuring department”s performance using appropriate metrics


• Administration includes establishing and maintaining accurate related records, chairing and/or participating in various meetings (including credit meetings and preparing minutes) , preparing required reports in accordance with established deadlines, providing orientation for colleagues as required, responding to all enquiries promptly and professionally


• Performing other related duties

Qualifications:

• Bachelor”s Degree in Accounting, Finance, Business Administration or equivalent certification


• 5 years” relevant progressive experience in Credit and Collections, to include 2 years” supervisory experience, preferably in a high volume resort or comparable environment


• Strong audit experience is an asset


• Proficient in reading/interpreting financial statements


• Superior proven skills: communication (verbal and written), report writing, problem-solving, analytical, presentation and time management


• Must be accountable, pro-active, methodical, meticulous, organized and prudent with a superior work ethic


• Proven record of excellent customer service, team and interpersonal skills


• Ability to interact tactfully and effectively, collaborating with all levels of the organization and other stakeholders


• Must work flexible schedule as required


• Proficient with MS Office suite required. Ability to learn new applications

Visa Requirements: Only applicants who are Bermudian, a Spouse of Bermudian or hold a Permanent Resident’s Certificate are eligible for this position. Resumes submitted that cannot fulfill these requirements will not be considered.

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!