Front Desk Attendant - Mission Hills Country Club - Rancho Mirage, CA

The Front Desk Attendant is responsible for creating the first and last impressions of the club experience for the Members by providing all Warm Welcomes, Magic Moments and Fond Farewells. Ensure that all Members and Guests check in when using the Club and that all Members are addressed by name. Answer telephones promptly and courteously and direct all calls to the appropriate areas. Must be knowledgeable of Club Policies. Connect Members to other Members through ongoing contact and promotion of club activities. Create personalized service for Members. Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies and standards of the club.

Position Description Summary

The position of member services/front desk employee partner is responsible for creating the first and last impressions of the club experience for Members by providing warm welcomes, magic moments and fond farewells.

Essential Functions & Accountabilities

1. To provide warm welcomes and fond farewells to all Members/Guests who enter and leave the club.

2. To provide warm welcomes, magic moments and fond farewells to all Members, guests and others over the telephone through compliance with the club’’ phone etiquette standards.

3. To assist Members in scheduling appointments and reservations for club programs and services in accordance with club standards.

4. To assist in providing information to club Members about club facilities, programs and services.

5. To connect Members to other Members through ongoing contact with the Members and promotion of club activities.

6. To conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of the club. This includes being in club-approved uniform and nametag.

7. To attend all scheduled employee partner meetings and line-ups.

8. To adhere to all of the various written mandatory standards of operation, policies, procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

Other Account-abilities

Because of the fluctuating demands of the Club’s operation, it may be necessary that each Employee Partner perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.

Job Requirements

• Customer service experience.
  


• Minimum of six month’s experience in the club or hospitality business in a similar capacity.
  


• High school diploma, GED, or equivalent required
  


• Must be able to work weekends. $10 an hour.
  


• No phone calls please apply online