Teller, Part-time 20 Hours, Cook & Country Club Palm Desert, CA - Union Bank - Palm Desert, CA

Join a bank that’s as committed to your future as you are. At Union Bank, a part of Mitsubishi UFJ Financial Group (MUFG), we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our diverse colleagues are connected by a common ambition to create change for the better – from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.

Job Summary:
The teller position is the main point of contact to service customer transactions in the branch. The teller position has a high degree of interactions with customers and provides a high level of customer service by responding to customer inquiries, processing customer requests, resolving customer issues or referring them to an appropriate party within the branch, and making sales referrals.

Major Responsibilities:
Customer Service Transactions (70%)

Under general supervision, provide outstanding customer service by responding to customer requests and inquiries. Assist the customer with retail transactions. Respond to customer problems or issues, and assist the customer in resolving them directly. Escalate more complex problems to the appropriate supervisor or coworker within the branch if unable to resolve directly.

Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality. Maintain cash drawer within prescribed cash limits and meet cash balancing requirements. Conform to all government compliance regulations.

Sales Referrals (15%)

Identify and recommend appropriate bank services to best meet customers’ needs that result in sales for the branch. Participate in sales promotions and meet monthly sales goals.

Other responsibilities (15%)

Participate in training programs that expand job knowledge and understanding and meet compliance requirements.

Perform back-up duties such as remote branch capture when necessary.

Qualifications

Must have effective verbal and written communication skills. Ability to learn and use branch equipment. Good math, reading, and comprehension abilities. Must enjoy working with customers and employees.

Education and experience: High school diploma or equivalent. Typically requires some customer service experience.

This is a basic level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned. This position reports to the Branch Manager, with Customer Service Manager providing day to day work direction.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. ; Equal Opportunity Employer: Minority/Female/Disability/Veteran.