Macy's Palm Desert Mall, Palm Desert, CA: Sales Manager - Macy's - Palm Desert, CA

As a Sales Manager, you will support My Macy’s by driving sales and selling with focus on the Macy’s customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership.

Key Accountabilities:
Sales

Drive and exceed sales goals by executing Macy’s initiatives

Lead the push toward selling through coaching and recognition

Review and utilize reports; implement action plans focusing on deficient areas

Identify best sellers and key items; communicate merchandise needs to optimize the My Macy’s process

Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates

Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up

Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results

Strengthen attendance and weekend hours compliance among staff

Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts

Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

Customer

Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement

Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results

Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers

Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric

Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed

Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment

People

Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions

Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires

Coach Associates on product knowledge by holding in-store product training with Vendor Representatives

Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas

Engage in Macy’s recognition program; reward Associates with recognition cards

Meet with Associates in department weekly; identify top sellers and talk about opportunities

Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction

Utilize review process as a tool for Associate talent development, promotion and advancement

Monitor and address performance issues on a timely basis

Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Skills Summary:
A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment

Ability to empower and develop a team

Ability to collaborate and function as a member of a team

Ability to execute plans and strategies

Strong leadership, interpersonal and communication skills

Highly organized and able to adapt quickly to changing priorities

Ability to anticipate and solve problems, act decisively and persist in the face of obstacles

Commitment to exemplifying the highest integrity and professional business standards

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.