Sales Specialist - Palm Desert Town - Victoria's Secret - Palm Desert, CA

The Sales Specialist drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision. The Sales Specialist promotes a high performance selling culture by inspiring, supporting and mentoring peers.

Key Responsibilities:
Drives top line store sales and growth by personally selling to customers

Moves with intention throughout the store, connecting with multiple customers

Proactively engages with customers, reads cues and responds effectively

Creates a memorable connection by asking effective questions to identify customer needs and make compelling bra and additional product category recommendations

Uses confident selling statements and is effective at overcoming customer objections

Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting

Displays expert product knowledge and takes initiative to elevate personal and peer knowledge of product categories

Participates in sales goal setting with manager and tracks individual performance towards the goal

Makes it a priority to understand the business and offers suggestions on how the store can be more productive

Creates an enthusiasm for selling strategies by inspiring, supporting and mentoring others’ selling behaviors

Assists in training of new associates, serving as a shadow partner

Delivers a friendly and efficient cash wrap experience processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed

All associate roles at Victoria’s Secret are responsible for:
Driving top line store sales results and growing the business through action and productivity

Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” culture

Creating customer awareness of programs available to them, (i.e. Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable

Setting personal goals and tracking individual and team performance to the goals

Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures

Taking initiative to recover and replenish merchandise, so it is available to sell

Understanding and adhering to visual merchandising brand standards

Assisting in housekeeping of sales floor and communicating maintenance issues

Keeping an awareness of, and building personal capability in, loss prevention

Reinforcing store strategy to reduce shrink

Supporting all activities related to providing a safe working environment

Understanding and demonstrating Company values

Qualifications

Exhibits an authentic desire to exceed the customers’ expectations

Persuasive, builds enthusiasm, and inspires the customer to buy

Proven ability to meet or exceed sales goals preferred

Demonstrates a sense of urgency

Has a healthy, competitive spirit, while maintaining a team focus

Is resilient and bounces back quickly from setbacks

Pursues opportunities to take on more responsibility

Seeks out coaching from leaders and peers to improve productivity; leads own learning

Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.