Director, Laundry & Valet

Director, Laundry Operations
As a member of our Rooms Division team, your leadership and engaging interpersonal skills will ensure exceptional guest service standards are achieved.

Hotel Overview: At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests.

Summary of Responsibilities:
Reporting to the Director of Rooms, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive service while supporting fellow Colleagues


• Motivate, lead, coach and manage all aspects of team members” performance towards achieving exceptional guest service and employee satisfaction results


• Lead and manage all aspects of the laundry, valet and uniform operations to ensure high levels of service excellence and compliance with all safety legislation is achieved


• Develop, implement and communicate effective department policies and control procedures to protect the Hotel”s assets


• Maintain inventory of all linens, uniforms and related supplies; source and place orders as required


• Approve distribution of linen to guestrooms and food and beverage department areas


• Ensure staff are fully trained to effectively and safely operate all laundry equipment


• Conduct regular inspections of laundered items to ensure quality and cleanliness of product prior to issuance to guest and/or departments


• Prepare reports on linen quantities used and discarded and any shortages of linen


• Prepare and manage annual and monthly department operating budget, and report data to Rooms leadership as required


• Ensure that Hotel assets are maintained by establishing and maintaining strong vendor relationships and appropriately utilizing support provided by our internal Engineering Department


• Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner


• Assist in conducting daily shift briefings, ensuring that our colleagues are well informed and prepared to deliver outstanding service


• Schedule and manage staff to support both our service level commitments and labour cost goals


• Demonstrate Fairmont core values in all interactions


• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures


• Participate in hotel committees


• Perform any other function related duties and projects as assigned

Qualifications:

• Minimum 5 years experience as Director of Laundry Operations in a five star, international, branded hotel environment is required


• Proven strong experience in operating Guest Valet services


• Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence


• The ability to demonstrate an understanding of mechanical concepts and systems used in industrial laundry facilities is required


• Proven ability to focus attention on guest needs, remaining calm and courteous at all times


• Proven ability to work cohesively as part of a team in a multi cultural, diverse environment


• Proven strong organizational and analytical skills


• Proven ability to work efficiently in a demanding and fast paced environment


• Energetic, enthusiastic, self-motivated and a charismatic team player


• Knowledge of MS Office programmes is strongly preferred


• Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, weekends and public holidays is required

Physical Aspects of Position (include, but are not limited to):

• Frequent standing and walking throughout shift


• Occasional kneeling, pushing, pulling, lifting


• Occasional ascending or descending ladders, stairs and ramps


• Visual effort: Medium


• Environmental Stress: Busy atmosphere

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!