Fairmont Gold Concierge (Temp PT)

Fairmont Gold Concierge (Temp – PT)
At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Fairmont Gold Concierge, you will have the opportunity to showcase not only your passion for personalized guest service, but also for the very best attractions, events and venues your community has to offer!
Hotel Overview: Reigning from Bermuda’s highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island’s premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:
Reporting to the Fairmont Gold Manager , responsibilities and essential job functions include but are not limited to the following:

• Greeting, check in and settling guest accounts


• Developing and maintaining exceptional guest and related stakeholders” relationships


• Assisting guests regarding hotel facilities in a courteous, informative and helpful way


• Providing accurate information about resort, local and area attractions


• Managing guest concerns and quickly resolving, logging and notifying proper departments


• Other duties as assigned

Qualifications:

• University/College degree in a related discipline an asset


• 1-2 years customer service related experience ‘


• Must consistently maintain a professional demeanor


• Excellent communication (verbal & written), interpersonal, guest service, team and problem solving skills


• Previous Property Management System experience preferred


• Ability to learn other systems as required


• Proficient with MS Office Suite of applications required

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Frequent standing and walking throughout shift


• Occasional kneeling, pushing, pulling, lifting up to 20lbs


• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Only applicants who are Bermudian, a Spouse of Bermudian or hold a Permanent Resident’s Certificate are eligible for this position.

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!