Robes Person

Robes Person

At Fairmont Hotels & Resorts, an exceptional guest experience begins even before check-in and extends throughout every stay. As a Robes Person, the organizational support you provide to the Housekeeping team will ensure our guest rooms are well equipped and welcoming – and our guests feel valued.

Hotel Overview: At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests.

Summary of Responsibilities:
Reporting to the Head House Person, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive service while supporting fellow Colleagues


• Treat each and every Guest as a unique individual


• Anticipate Guests’ needs with thoughtful and personal touches


• Resolve Guest problems and never say “no” without offering an alternative


• Be an ambassador for the Brand, Hotel, Community and Colleagues


• Be guided by Fairmont core values; respect, integrity, teamwork and empowerment


• Attend morning shift briefings to receive all current communications


• Deliver robes to Guests as directed


• Ensure the correct placement of two (2) robes in each arrival and departure room


• Clean and ensure coffee makers are in working order


• Deliver two (2) bottles of water to arrival and departure rooms and ensure stay overs are replenished daily


• Clean coffee mugs and carafes and ensure an adequate stock is placed in floor closets


• Ensure there is adequate new stock of robes in storage


• Assist with robe inventory


• Assist with the receipt and storage of Housekeeping stock on a daily basis


• Assist on guest floors as directed by the Head House Person


• Complete current status of robes and reports at the end of the day


• Deliver and pick up product for the Fairmont Fit program


• Assist Head House Person with delivery of Housekeeping supplies

Qualifications:

• Previous Housekeeping experience is an asset


• Excellent communication and organizational skills


• Good knowledge of all facilities in the hotel and surrounding area


• Ability to work in a fast paced environment


• Ability to work well under pressure

Physical Aspects of Position (include but are not limited to):

• Walking, standing, bending, pushing and pulling anywhere from 2-6 hours a day


• Does not lift weights exceeding 25 lbs


• Requires constant repetitive motion

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!