Cust Sls & Svc Rep Rtl (Lo) Palm Springs Desert Hot Springs - Wells Fargo - Rancho Mirage, CA

Job Title:
Cust Sls & Svc Rep Rtl (Lo) Palm Springs, Desert Hot Springs

Job ID Number:
5211186-2

Location:
Rancho Mirage,CA

Job Description:
Job Description

At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

The Customer Sales and Service Representative (LO) – CSSR (LO) – provides prompt quality service to ensure customer retention and sales support. The CSSR (LO)’s key responsibility is to satisfy all of Wells Fargo customer’s service needs and to help them succeed financially through quality retail product sales and referrals. A CSSR (LO) performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals and Teller job duties as necessary. Based on the specific store’s needs a CSSR (LO) may spend a portion of their time handling cash transactions. CSSR (LO)s principally center efforts on proactively servicing mass-market customers, selling basic products to existing customers, and referring customers to other areas of the bank for more complex products and/or services.

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

Required Qualifications

1+ year of interacting directly with customers or customer service experience; or a combination of both

1+ year of sales experience

1+ year of experience meeting sales goals

1+ year of experience working in a team environment

Desired Qualifications

6+ months of experience handling cash such as preparing deposits or handling store revenue

Basic Microsoft Office skills

Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies

Experience assessing and meeting the needs of customers

Experience achieving individual and team goals

Experience interacting positively with unsatisfied customers

Experience solving customer problems

Experience meeting customer satisfaction goals

Financial industry experience

Ability to identify customer needs and obstacles and take the necessary steps to problem solve

Customer service focus with the ability to listen to customer needs and recommend solutions

Job Expectations

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Street Address

CA-Cathedral City: 69255 Ramon Road – Cathedral City, CA

CA-Desert Hot Springs: 14000 Palm Dr – Desert Hot Springs, CA

CA-Palm Springs: 543 S Palm Canyon Drive – Palm Springs, CA

CA-Palm Springs: 4733 E Palm Canyon Dr – Palm Springs, CA

CA-Palm Springs: 2465 E Palm Canyon Dr – Palm Springs, CA

CA-Palm Springs: 1753 N Sunrise Way – Palm Springs, CA

CA-Palm Springs: 5200 Ramon Rd – Palm Springs, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.