Friday, May 27, 2016

Part-Time POS Associate - Kohl's Corporation - La Quinta, CA





Position Summary:

Responsible for greeting customers and processing customers’ purchases accurately and efficiently at the point-of-sale. Maintains a neat, clean and organized register area.


Primary Responsibilities:


Customer Service:


  • “Smiles and Says Hi!” Greets all customers and Associates encountered with a smile and encourages others to smile and say hi. Assists customers in a friendly courteous manner.

  • Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests. Supports fellow Associates through Yes We Can actions and behaviors.

  • Uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.

  • Solicits, opens and activates Kohl’s Charge applications in accordance with Company standards and motivates others to do the same.

  • Additionally, solicits e-mail addresses from customers.

  • Processes customers’ transactions accurately and efficiently.

  • Maintains Company “2-in-a-line” standard and calls additional cashiers as needed. Bags customers’ purchases carefully and thanks customers for shopping at Kohl’s.

Operations:

  • Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.

  • Provides consistent communication and follow through with the E3’s on any signing opportunities.

  • Maintains proper funds in register and calls for change or cash pick-ups as needed.

  • Follows Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc.

  • Opens and closes the register and counts out register drawers. Records appropriate information on the balance sheet to prevent cash losses.

  • Maintains a neat, clean and organized register area. Calls for and assists with carry-outs, hanger pick-ups, trash pick-up, and other assistance as needed. Fills boxes, bags, applications and other supplies as needed.

  • Utilizes appropriate size bags and other supplies in a cost-effective manner.

  • Assists with department recovery, fitting room recovery, housekeeping duties, preparation and taking of inventory and stock room organization.

  • Recovers and replenishes POS endcaps in accordance with merchandising directives and standards.

Other Duties and Responsibilities:

  • Performs other duties as assigned. Examples include, but are not limited to, folding, stocking, hanging, ticketing or re-marking merchandise; assisting customers with even exchanges; assisting on the sales floor; greeting customers at assigned stations; assisting with recovery in departments; assisting in housekeeping duties associated with the front end; assisting in the preparation and taking of inventory; and assisting in stock room organization.

Preferred Qualifications:

  • Prior experience in retail, customer service or other work environment involving contact with the public.

Job Requirements:

  • Ability to lift 50 pounds on an occasional to frequent basis. Greater than 50 pounds = 1 Associate per 50 pounds.

  • Ability to spend up to 100% of his/her working time standing or moving about register areas and around the store. Physical activities include holding a scanning gun, keying and processing register transactions; lifting and bagging merchandise; bending, stooping and reaching on a frequent basis.

  • Adherence to Company policy and procedures is required.

  • Regular attendance is required.

Additional Information:

  • Effective verbal and written communication skills.

  • Basic math and reading skills, legible handwriting, and attention to detail.

  • Ability to work as part of a team and interact effectively with others.

  • Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs.

  • Please discuss requests for reasonable accommodations with hiring manager.






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