Spa Director

Director, Spa
For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Hotels & Resorts offers a wide selection of luxurious Spa experiences. Your leadership and passion as Director, Spa will foster an engaged team of Spa professionals whose exceptional service and skills are turning moments into memories for our guests.

Hotel Overview: Reigning from Bermuda’s highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island’s premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service


• Direct and lead the day to day Spa operation ensuring all standards are followed


• Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities


• Promote and sell customized Spa programs to conference groups and individuals


• Work with HotelRegional Sales and Marketing departments


• Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques


• Create and lead the implementation of 12-month marketing plan


• Submit monthly report requirements; including business reports and treatment audits


• Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales


• Assist in the recruitment, development and training of all leaders and support staff


• Balance operational, administrative and Colleague needs


• Follow departmental policies and procedures


• Follow all safety and sanitation policies


• Other duties as assigned

Qualifications:

• 5 years of relevant experience in a senior management position with a Resort Spa or in a related field required


• Bachelor’s Degree in a related discipline preferred


• Excellent innovative and entrepreneurial skills with an established record of achieving successful results


• Proven leadership, team management, training and coaching skills with evidence of developing exceptionally motivated teams


• Excellent analytical, problem solving, administrative, multi tasking, organization and prioritization skills


• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate


• Verified record in successfully facilitating change


• Proven report writing and presentation skills


• Ability to work efficiently, independently and cohesively, consistently producing quality results


• Previous experience with SpaSoft an asset


• Computer literate in Microsoft Windows applications required

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!