Technical Events Manager

Technical Events Manager
At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Information Systems team your passion, commitment and engaging interpersonal skills will ensure efficient operations and an exceptional guest event experience.

Summary of Responsibilities:
Reporting to the Information Systems Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, friendly and proactive customer service while supporting fellow colleagues


• Demonstrate Fairmont core values in all interactions


• Manage all operations of the technical sales business in the hotel and identify and develop potential revenue streams to meet sales targets


• Ensure profitability of the technical sales department and development of relationships with current and potential clients


• In conjunction with the Sales and/or Catering and Conference services teams, meet with clients to ascertain event technical needs and budget, produce quote as per brief within budget whilst upselling products and services of the department


• Function as the central point of contact for all technical queries, including overseeing the pre-production, installation and de-rigging of technical equipment


• Assist with managing all aspects colleague performance ensuring individual and team accountability achieving exceptional guest service and employee satisfaction results


• Manage contractor and vendor relations and ensure work performance meets Fairmont standards


• Provide training and mentorship to the sales and technical team


• Assist all hotel departments by managing all equipment and setup requests in a timely manner


• Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner


• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures


• Participate in hotel committees


• Perform any other function related duties and projects as assigned

Qualifications:

• Minimum 3 years international On-Site Venue Management experience preferably within a multi property background along with 3 years experience in direct sales management, events and event technology


• Experience in sound, video, lighting and stage design


• Production of Health & Safety as well as Risk Assessment documentation


• Degree level education or relevant years experience


• Proven ability to meet high levels of service excellence in a demanding and fast paced environment


• Proven ability to focus attention on guest needs, remaining calm and courteous at all times


• Proven ability to work cohesively as part of a team in a multi cultural, diverse environment


• Demonstrated strong interpersonal, communication, technical and general administration skills


• Competency in Windows OS and MS Office with experience in Mac OS and related programs


• Good knowledge of general IT connectivity and LAN networks


• Competency in MS Office suites of programmes


• Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, weekends and public holidays is required

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!