Assistant Executive Housekeeper

Assistant Executive Housekeeper Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests . The standards and values you model as Assistant Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Hotel Overview: At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Housekeeping team, your passion, leadership skills and attention to detail will inspire your team to ensure an exceptional in-room guest experience.

Summary of Responsibilities:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Demonstrate Fairmont core values in all interactions
• Motivate, lead, coach, and manage all aspects of team members” performance achieving exceptional guest service and employee satisfaction results
• Ensure employees receive the required training and support to effectively contribute to department operations
• Assist in the development and implementation of departmental policies and procedures to ensure cleanliness, maintenance, and aesthetic value of guest rooms is achieved in accordance with Fairmont Hotel & Resorts policy
• Schedule and manage staff to support both our service level commitments and labour cost goals
• Assist in ensuring operational expenses are appropriately budgeted and controlled
• Assist in the preparation of preventive housekeeping maintenance reports and analyses
• Closely liaise with the Front Desk, Engineering and the Food and Beverage departments to ensure exceptional guest experiences
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures
• Manage general office administrative activities including payroll, ordering supplies and inventory control.
• Lead shift communication briefings and monthly department communication meetings as required
• Lead department operations in the absence of the Executive Housekeeper
• Complete any other function related duties and/or projects as required

Qualifications:

• University degree or Hotel Management Diploma preferred
• Minimum 2 years previous experience in a Housekeeping supervisory capacity in a luxury hotel environment is required
• Proven leadership and coaching skills with a track record of developing a highly motivated team
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to work efficiently in a demanding and fast paced environment
• Excellent organizational skills with ability to prioritize and multi-task is required
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Demonstrated interpersonal, communication and problem solving skills
• Knowledge Opera is strongly preferred, knowledge of MS Office suite of programs is required

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!