Behavioral Health Office Manager - Windstone Health Services, Inc. - Palm Desert, CA

Windstone Health Services, Inc. (WHS) / Windstone Behavioral Health (WBH), provide managed mental health and substance abuse treatment services through contracts with managed care organizations, HMOs, behavioral health carve-out companies, medical groups and public sector agencies. (www.windstonehealth.com)

WHS is seeking office manager to manage all of the medical office functions.

Office Manager to work full time within the basic office hours (or as business dictates):
**Basic office hours, Monday through Saturday, 8:30 – 5:00

Responsibilities include, but are not limited to:
1. Monitor and maintain adherence to all Corporate Office Policies and Procedures
2. Schedule patients in a manner that maximizes the doctors’ schedule and coordinates the correct level of service for patients
3. Ensure all authorizations are correct and in place for services provided.
4. Communicate with patients, staff, pharmacies, and providers effectively and on a consistent basis (verbally/written) and in a demeanor that promotes customer service.
5. Resolve patient complaints and assist patients when needed.
6. Process medical records releases, disability forms and other forms as needed.
7. Facilitate emergency services and deal with urgent situations
8. Review accuracy of all claim encounter forms before they are processed; assure that all patient registration and billing information is accurate and current.
9. Maintain sample medication cabinet assuring all expired medications are destroyed; coordinate and document patient re-fills
10. Manage site audits with health plans and insurance agencies.
11. Collect patient co-payments and make deposits to the bank on a timely basis.
12. Order office supplies as necessary to maintain routine office functions
13. Facilitate staff training and evaluations

** Any other functions required for the successful operation of the business

Requirements:
** Minimum two (2) to three (3) years medical office managerial experience associated with the responsibilities specified above
>LVN or LPT preferred
>Background in geriatrics and/or psych extremely desirable
>Excellent customer service skills
>Organized and detail oriented; strong multi-tasking
>Excellent communication skills (verbal and written)
>Strong computer skills
>Speak, read, and write fluently in English.
>Bilingual preferred

Benefits available
$20/hour/Salaried, exempt position

Job Type: Full-time

Salary: $20.00 /hour

Required experience:

• Medical Office Management: 3 years