Leasing Consultant - RPM Company - Palm Desert, CA

Leasing Consultant: Assist Resident Manager in the total leasing effort and integrated marketing program designed to maximize the number of pre-rented apartments

Reports to: Resident Manager of the assigned property

Supervises: 0 employees – works laterally with other property employees to ensure necessary tasks are completed

FLSA Status: Non-Exempt

QUALIFICATIONS

• Must be a high school graduate or equivalent


• Ability to understand and communicate in English; ability to accurately perform intermediate mathematical functions


• 1-2 years property management experience is required; however, experience qualifications will vary by property size and type; level of experience, skills and training are necessary; type of property is defined by class of structure, architectural style, i.e. garden, mid-rise, and location (suburban, in town)


• Ability to deal well with people and make them comfortable


• Professional image


• Good organizational skills


• Good verbal skills


• Strong customer service orientation


• Assertiveness


• Ability to close a sale


• Must be flexible regarding days and hours worked, to include overtime


• Must have a valid drivers license and current automobile insurance

ESSENTIAL JOB FUNCTIONS

• Position requires the individual to adhere to the Company policies and procedures


• Ability to answer telephones, clearly respond to inquiries and produce messages


• Ability to enter data into a computer and print reports


• Lease apartments and aggressively sell the products and services of the property to which the employee has been assigned; specifically, to respond to site visit or telephone inquiries, conduct site tours (site tours include, but are not limited to, showing and transporting the prospect around the property in order to show the prospect all property amenities, model apartments and available apartments)


• Develop, refine and effectively implement excellent telephone and personal sales skills. Work to optimize occupancy while maximizing effective leased rent


• Work with the resident manager and staff to develop and implement sales and marketing strategies; increase property traffic levels, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages


• Work to optimize occupancy while maximizing effective leased rent


• Maintain thorough product knowledge of the property and that of major competition through site visits/tours and telephone surveys


• Qualify resident housing certification and recertification, tax credit knowledge needed


• Prepare all lease-related paperwork in an accurate and timely manner; be able to explain all lease documents to new and existing residents; ensure all documents are completed prior to resident move-in


• Follow established policies and procedures in the qualification, screening and acceptance of applicants for residency


• Assist with managing the day-to-day operation of the apartment community, working with the resident manager to direct the efforts of the maintenance staff to ensure apartments are ready for move-in and are maintained in a satisfactory manner

ESSENTIAL JOB FUNCTIONS (Cont’d)

• Maintain prospect traffic and leasing data and assist with other computer data entry as necessary; assist with monthly closing as required


• Inspect units for move-ins to ensure units are ready and assist with planning and hosting of resident functions


• Participate in company training classes as required


• Maintain company customer service standards; respond to resident requests and work with residents to minimize and resolve resident problems and complaints; follow through to ensure issues are resolved


• Follow the property lease renewal program; maximize resident renewals


• Transport funds to the bank as required by company policy


• All other duties assigned by the supervisor

PHYSICAL REQUIREMENTS

• Ability to type and write


• Ability to use a computer for 2-3 hours per day


• Ability to sit for extended periods of time


• Ability to withstand inclimate weather


• Ability to be mobile to include climbing stairs and walking property

Job Type: Full-time

Salary: $14.00 /hour

Required experience:

• Property Management: 1 year