Receptionist - Jochen Medical Weightloss - Rancho Mirage, CA

POSITION: Receptionist
REPORTS TO: Supervisor

EDUCATION AND EXPERIENCE :

• High School Diploma


• Knowledge of administrative and clerical procedures


• Knowledge of computers and relevant software applications


• Knowledge of customer service principles and practices


• Computer literate (Microsoft Word and Excel)


• Monday through Sunday Availability

GENERAL PURPOSE: Attend to visitors and deal with inquiries on the face to face and phone. Supply information regarding the organization to the general public, clients and customers. The Supervisor will assign additional projects and tasks.

JOB TASKS AND RESPONSIBILITIES

• Use a multi-line phone system to answer and appropriately route all incoming calls.


• Conducts follow up calls to patients to discuss the patient’s progress and address any concerns


• Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member.


• Uses the EMR to check in/out all patient visits.


• Ensure that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.


• Process accounts receivable transactions.


• Accurately and securely maintain all financials for services rendered and products sold.


• Responsible for verifying the accuracy of the daily receipts and developing a “daily batch” to be submitted to the office manager.

NON-ESSENTIAL JOB FUNCTIONS

• Conducts follow up calls to patients to discuss the patient’s progress and address any concerns


• Assists with all administrative duties including, but not limited to, answering telephones, scheduling patients, and filing medical records


• Assist with daily monitoring of inventory levels of all clinical and office supplies


• Trains additional staff on daily procedures when requested by the office manager and/or physician


• Participates in clinic marketing efforts and provides ongoing support to promote clinic profitability and success


• As needed will answer phones for Contour Dermatology


• Act in role or assessor or counselor as needed

REQUIRED FUNCTIONS:

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


• Walking. Moving about on foot to accomplish tasks (i.e. – going into patient rooms).


• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.


• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.


• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Job Type: Full-time

Required education:

• High school or equivalent