Director of Operations

Director of Operations
Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence . Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Summary of Responsibilities:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues


• Demonstrate Fairmont core values in all interactions


• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence


• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation


• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits


• Assist in the preparation, presentation and subsequent achievement of the hotel”s annual Operating budget, Marketing & Sales Plan and Capital Budget


• Ensure full compliance to Hotel operating controls


• Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures


• Actively involved in the recruitment process of leadership positions within the operating departments


• Motivate, lead, coach, and manage all aspects of team members” performance


• Perform as a senior member of the Revenue Management Team

Qualifications:

• At least 5- 10 years experience as an Executive Committee member of an international luxury hotel brand is required


• A background both in a senior Food & Beverage role and a senior Rooms Department is required


• International experience within a luxury hotel brand is a requisite for this post as is direct supervision of luxury hotel operations


• Undergraduate University degree in a hospitality management or a related discipline at minimum is required and candidates demonstrating continued Professional Development are preferred


• Demonstrated understanding of Market Metric performance parameters and the ability to read and understand the Revenue Management Technology reporting is required


• Demonstrated knowledge of FRHI core programmes, systems and platforms


• Demonstrated knowledge of budget planning and financial controls is required


• Experience leading multi-jurisdictional teams to coordinate high profile world class events and the ability to consistently meet the needs of VVIP”s is strongly preferred


• Demonstrated ability to effectively interact with ownership and their representatives, corporate management, guests and colleagues at all levels is required


• Demonstrated leadership and coaching skills with the ability to develop highly motivated teams


• Demonstrated strong problem solving skills and the ability to work well under pressure in a fast paced environment is a requisite for this post

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by Hamilton Princess & Beach Club Hotel.

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!