Tour Receptionist / Kid's Club Attendant WDW - Westin Properties - Palm Desert, CA

Tour Receptionist, Essential Functions:

• Greet all customers, guests, and owners as they enter the Preview Center and process according to established procedures.
  


• Answer all incoming phone lines and take appropriate messages.
  


• Prepare all daily tour reports and update computer files according to established procedures.
  


• Receive and coordinate all appointments from Marketing and maintain daily appointment manifest.
  


• Prepare all premiums for guests on Marketing packages, and verify that necessary supplies of premium inventory and operating materials are on hand at all times.
  


• Ensure that all premium logs are being properly updated and maintained.
  


• Ensure that sales presentation, lobby, and reception desk areas are neat and presentable.
  


• Coordinate daily coffee and cookie set-up and maintain customer areas throughout the day.
  


• Provide clerical duties on an as-needed basis.
  

Kid’s Club Attendant – Essential Functions:

• Responsible for leading all children’s activities within the Kids Club.
  


• Help children with the implementation of special activity and arts & crafts projects.
  


• Promote and assist in children’s activities and events.
  


• Interface with sales and marketing teams when required.
  


• Plan and implement activities within the Kids Club.
  

Requirements

• Minimum of high school diploma or equivalent.
  


• Minimum of one (1) year experience as a front desk, PBX operator, or similar customer service role.
  


• PC proficiency and proficiency with the Microsoft Office suite of applications (Word, Excel, Outlook).
  


• Excellent verbal and written communication skills.
  


• Good customer service skills.
  


• Previous children’s program or counseling experience is preferred.
  


• Supervisory responsibilities for children aged 4-12 years.
  


• CPR and/or First Aid certification is preferred.
  


• Physical Requirements: Paperwork and computer use require visual acuity; stairs may be a part of the building structure; therefore, climbing stairs is mandatory; Ability to sit at a desk for six (6) or more hours per day.
  

Property/Location

Discover the essence of desert tranquility amid an inspiring outcropping of the Santa Rosa Mountains in southern California. This uniquely imagined resort is suffused with signature Westin style and personal services to help you relax, refresh and renew.

Diversity Commitment

At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world. Vistana is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, or sexual orientation. If you have a disability or special need that requires an accommodation, please let us know.