Fairmont Gold Supervisor

Fairmont Gold Supervisor
At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.

Summary of Responsibilities:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues


• Demonstrate Fairmont core values in all interactions


• Provide exceptional concierge services to Fairmont Gold guests including liaising with relevant departments to ensure an exceptional guest experience


• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty


• Manage guest profile information and facilitate all necessary actions to enable personalized service


• Inspect Fairmont Gold Rooms to ensure the highest standards are met


• Communicate all guest feedback to appropriate departments and ensure correct documentation procedures are implemented


• Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner

Qualifications:

• Experience in a Concierge / Guest Services / Front Desk operations environment or other customer focused role is required; international experience in a luxury hotel is strongly preferred


• Minimum 1 years supervisory experience is required; Fairmont Gold or Executive Club experience is strongly preferred


• A degree in Hospitality Management is strongly preferred


• Proven ability to focus attention on guest needs, remaining calm and courteous at all times


• Demonstrated commitment to high levels of service excellence is required


• Proven ability to work cohesively as part of a team in a multi cultural, diverse environment


• Proven ability to work efficiently in a demanding and fast paced environment


• Knowledge of MS Office Suite is required; experience with Hotel or Front Office systems is preferred


• Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holiday

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift


• Occasional kneeling, pushing, pulling, lifting up to 20lbs.


• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by Hamilton Princess & Beach Club Hotel

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!