Housekeeping Supervisor

Housekeeping Supervisor
Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.

Hotel Overview:
At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Housekeeping team your leadership skills and the values you model will inspire your team to ensure an exceptional in-room guest experience, and to grow their careers with Fairmont.

Summary of Responsibilities:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues to ensure an exceptional guest experience


• Motivate, lead, coach and manage all aspects of team members” performance toward achieving exceptional guest service and employee engagement results


• Anticipate Guests” needs with thoughtful and personal touches


• Resolve Guest problems and never saying “no” without offering an alternative


• Be an ambassador for the Brand, Hotel, Community and Colleagues


• Deliver excellent and prompt guest service


• Responsible for cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned


• Audit work in assigned areas to remain consistent with Fairmont standards


• Performance management of assigned colleagues


• Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained


• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program


• Adhere to all environmental policies and programs as required


• Other reasonable duties as assigned

Qualifications:

• Previous supervisory/training experience an asset


• Experience with Property Manager and Microsoft office an asset


• Strong interpersonal, communication, leadership, and organizational skills


• High school diploma required; Diploma or degree in Hospitality/Tourism Management an asset


• First Aid/CPR is an asset

Physical Aspects of Position (include but are not limited to):

• As a night Housekeeping Supervisor you will be required to travel around the building and assigned floors regularly.


• The job is quite active and you will need to bend, lift, and move furniture on a regular basis.


• In the work environment you will be in contact with the chemicals which are used to clean our rooms and other areas of the hotel. Proper protective equipment and training will be provided.

Visa Requirements: Must be legally eligible to work and reside in Bermuda.

APPLY TODAY: Whether you”re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That”s why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London”s The Savoy, New York”s The Plaza, and Shanghai”s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!